Subject: Tech Support Candidate - Jagjeet Singh
From: Jagjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:01:47 -0500

| | Tech Support Test

Name | Jagjeet Singh
E-mail | [email-masked]
Phone Number | (011) 9711737361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shadipur Depot
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | L1 | Np 15 days | 12300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check another websites
restart system
is ndtv website down for everybody
clear browsing history
lan or wifi status
ndtv website not in block list
browser compatibility

Please list the steps to connect a Bluetooth speaker to your mobile phone.

bluetooth is on
can search the device
device battery..and blinking for pairing
compatibility device
not connected to another device.
restart the device

What according to you makes you a good candidate for customer service or technical support job?

listen carefully of customer problem.
and give the relevant technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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