Subject: Tech Support Candidate - Mohd Danish
From: Mohd Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:37:55 -0500

| | Tech Support Test

Name | Mohd Danish
E-mail | [email-masked]
Phone Number | (110025) 9716416689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
troubleshooting LAN WAN , windows , network printer , hardware software issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | central waqf council new delhi | GIS engineer / Computer Analyst | 31 March 2020 | 20k
Previous Employer 1 | FTK_CIT JMI | Technical Assistant | 04 July 2019 | 18k
Previous Employer 2 | Krishna Computer | Service Engineer | 31 July 2018 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check internet connectivity , and check pop block
Please list the steps to connect a Bluetooth speaker to your mobile phone. | yes
What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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