Subject: Tech Support Candidate - Rahul bisht
From: Rahul bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:24:29 -0500

| | Tech Support Test

Name | Rahul bisht
E-mail | [email-masked]
Phone Number | (91) 7838479422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohan Nagar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Cce | 24 aug | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This is a great tool to start with as it lets you know if you’re the only one experiencing the problem with your website. This type of tool is easy to use, too. You just enter the URL and it spits back results. If others are having difficulty accessing the site, it will tell you.Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working. You can also clear cache memory.
In addition to timing the response, a ping checker also measures the number of data packets get lost while it’s waiting for the response signal. If you use Windows or Linux, this tool is available as a command utility.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings then tap the Bluetooth option
After that turn on Bluetooth then
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at ABC Company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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