Subject: Tech Support Candidate - Jawed Karim
From: Jawed Karim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 08:08:17 -0500

| | Tech Support Test

Name | Jawed Karim
E-mail | [email-masked]
Phone Number | (+91) 7980353750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Taimoor nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Think computer | Network Engineer | 30 sep 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we go to network section and chek the LAN showing connected or not. If not go to adapter setting then click on ipv4 or ipv6 and set the ip address, gateway, subnet mask and also set the DNS in advance setting then apply and ok. Now troubleshoot and restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the bluetooth in mob an the device button also. After that scan the device. When the device appear then pairing the device. If pairing done the device is connected.
What according to you makes you a good candidate for customer service or technical support job? | We should solve the problem faced in the network as well as technical issue as soon as possible. And for the customer service we have to satisfied the customer before leaving the communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |