Subject: Tech Support Candidate - Md Afroz Anjum
From: Md Afroz Anjum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 07:50:20 -0500

| | Tech Support Test

Name | Md Afroz Anjum
E-mail | [email-masked]
Phone Number | (+91) 9899578387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Seelampur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
IT Support and Electronic Security Complete Solutions (Access Control/CCTV/Storage Server/Windows + Servers/Firewall/Alarm Systems/Project Works/Facility Management/etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bell Securitech Pvt Ltd | Team Lead | Active | 30000
Previous Employer 1 | WCC | Desktop Eng | | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check Ethernet connectivity
Step2: Check Internet access or not
Step3: Check Network Policy
Step4: Firewall blockage(Website allowed or not)
Step5: Use Network Troubleshooting steps
Step6: Ping local gateway
And more actions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn ON BT Speaker and Mobile Phone BT
Step2: Turn the BT mode ON in speaker
(Different Made has different types of BT connectivity process)
Step3: Search BT Speaker in Mobile Phone BT list
Step4: Tap Desired BT Speaker to connect with Phone

What according to you makes you a good candidate for customer service or technical support job? | First to understand the query,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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