Subject: Tech Support Candidate - raghvendra pandey
From: raghvendra pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 06:50:09 -0500

| | Tech Support Test

Name | raghvendra pandey
E-mail | [email-masked]
Phone Number | (+91) 8802189688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec-121 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | inknowtech | L2 support | now | 24K per month
Previous Employer 1 | dataglove | L2support | june | 18K
Previous Employer 2 | aparijita | desktop support | sep 2019 | 14K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-first check the internet connectivity
2-clear the cache and temp
3-check the IP address and DNS
4-reset the internet
5-check the popup blocker
6-also check the search address that's entered
7-restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-first on the Bluetooth on speaker device
2-go to setting in mobile phone
3-open Bluetooth setting and search the device
4-select device and pair
5-then will connect

What according to you makes you a good candidate for customer service or technical support job?

good learner
as a process smart team worker

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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