Subject: Tech Support Candidate - Rahul Kushwaha
From: Rahul Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 06:12:53 -0500

| | Tech Support Test

Name | Rahul Kushwaha
E-mail | [email-masked]
Phone Number | (91) 7032518342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ValuePoint Systems Private Limited | System Expert | 20/12/2020 | 23000
Previous Employer 1 | Vasco Scientifics Private Limited | System Administrator | 12/08/2019 | 17000
Previous Employer 2 | Systech Service Limited | System Engineer | 05/12/2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:Will Clear Browsing History and Try to reopen Again.
2:May be Server Is Busy that's way site not opening.
3:May be internet not working or speed slow.
4.Entering incorrect domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Turn ON Bluetooth on both devices.
2: Search both device name
3: Pair both devices
4: Bluetooth will connect
5: After it will show Connected.

What according to you makes you a good candidate for customer service or technical support job? | Agreeableness: Tendency to be friendly, approachable, and easy to get along with.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |