Subject: Tech Support Candidate - HARSHAL SHAH HARSHAL
From: HARSHAL SHAH HARSHAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 05:32:18 -0500

| | Tech Support Test

Name | HARSHAL SHAH HARSHAL
E-mail | [email-masked]
Phone Number | (240) 7030453455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aurangabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Associate Engineer | Till Date | 40000
Previous Employer 1 | Nityo | Sr Systems Engineer | 1 DEC 2019 | 40000
Previous Employer 2 | Nityo | Sr Service Desk Engineer | 1 DEC 2018 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1]Check all the Hardware Connections.
2]Check the Monitor Icon on the taskbar in desktop for the network connection status.
3] Browser reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect Blue Tooth power cable to the Socket.
Turn On the Bluetooth Device.
In mobile go to settings and go to bluetooth connection and discover and pair bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | A good and correct person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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