Subject: Tech Support Candidate - Anirudha Lavania
From: Anirudha Lavania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 05:07:57 -0500

| | Tech Support Test

Name | Anirudha Lavania
E-mail | [email-masked]
Phone Number | (91) 7535836289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Myntra | Customer support services | 15 Dec 2020 | 18 k in hand
Previous Employer 1 | TBSS | Technical | 15 may 2016 | 12 k in hand
Previous Employer 2 | I energizer | Technical support executive | 08 March 2020 | 16 k in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 First of all I will check my laptop internet connectivity.

2 check website path ping test/ traceroute command  by open command prompt and type  tracert www.google.com .

3 check any update available on Google browser and clear google Browser cookies and cache data.

4 Check ping test by open command prompt window and type path ping www.ndtv.com

5 Check window firewall configuration setting and allow firewall to access apps and websites.

6 clear hard disk storage space.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on bluetooth option in mobile and also turn on bluetooth in device .

2 click on Bluetooth icon in mobile and go to bluetooth setting and turn on allow other devices always option.

3 Tap on Bluetooth device name on mobile Bluetooth device name list under bluetooth option and then device easily connect with mobile by bluetooth option.

What according to you makes you a good candidate for customer service or technical support job?

I have sufficient knowledge regarding mobiles and laptop/ computer related problems and I know the troubleshooting steps to rectify these types of problems.

I have 4.5 years of experience in Technical support and I am familiar to resolve mobiles and laptop and desktop technical related queries by taken Devices on remote .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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