Subject: Tech Support Candidate - Roshan Jha
From: Roshan Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 04:17:20 -0500

| | Tech Support Test

Name | Roshan Jha
E-mail | [email-masked]
Phone Number | (091) 7827958201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badar Pur New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajajallianz GIC | L2 desktop support | working | 17 thousands
Previous Employer 1 | CMS info system PVT Ltd | L1 desktop support | March 2018 | 14 in hand
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet option do all seeting in  security Zone. Then check proxy seeting. Also  check compatibility view seeting. If againg geeting same error them repair the explorer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to the Bluetooth setting and long press to open blue tooth then also open Bluetooth of speaker then pairing the both Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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