Subject: Tech Support Candidate - Anurag Kumar
From: Anurag Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 04:12:11 -0500

| | Tech Support Test

Name | Anurag Kumar
E-mail | [email-masked]
Phone Number | (91) 8700516156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ASHOK NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PT4876 | Systems Engineer | Gurgaon | 14 k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection first .
Open the website on other networking connections.
Jump to the problem only happens on secure (https) website  - fixe problem connecting to websites  after ..
If you get a file not found error.
401 ( unauthorized ) this error is happen someone  tries to access a page for which they are not authorized.
You can fixed this error by reviewing the URL of the page .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 GO to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth
4 List of available devices will appear
If your speaker is not liste press the button on your speaker that makes it discoverable,  it's often a button with a Bluetooth symbol on it.
6 your speaker is pared .

What according to you makes you a good candidate for customer service or technical support job?

Learn new technology and apply on the working time .
Troubleshooting and diagnosing the error and try to resolve .
Always updated your self with the new thing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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