Subject: Tech Support Candidate - Vishal Kumbhar
From: Vishal Kumbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 03:23:56 -0500

| | Tech Support Test

Name | Vishal Kumbhar
E-mail | [email-masked]
Phone Number | (0253) 8446614916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nashik, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aress Software | Technical Support Engineer | NA | 21000
Previous Employer 1 | Karadi Path Education Company | Trainer and Product Specialist | 25th November 2019 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check error message
Check internet connection
Clear cache cookies and will try again
Try with a different browser
Check if VPN is blocking the website
Try disabling firewall and open website
Try disabling antivirus and open website
Try connecting to different server and then try opening website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start bluetooth speaker
Open bluetooth settings in mobile device and search for a particular bluetooth speaker and try to pair.
Tap a button on the speaker to get paired with mobile.
After that it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

I will check for SLA response time and will complete the task before SLA.
Also I will try my best to get the customers exact issue resolved over single conversation on call or live chat session.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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