Subject: Tech Support Candidate - Md Ashraf hussain
From: Md Ashraf hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 03:08:43 -0500

| | Tech Support Test

Name | Md Ashraf hussain
E-mail | [email-masked]
Phone Number | (91) 9555976986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jamia nagar okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | NA | NA
Previous Employer 1 | TRINITY HEALTHTECH PVT. LTD. | SERVICE ENGINEER | FEB 2017 | 23000
Previous Employer 2 | ROSTFREI STEELS PVT LTD | SITE ENGINEER | JAN 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check and restore network connectivity.

Step 2- Open any browser eg., Chrome, Mozilla,
Explorer etc.

Step 3- Clear the cache memory.

Step 4- Enter the desired URL and search.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Open the mobile device bluetooth and press the on button.

Step2- switch on the button of speaker.

Step3- search the open network in mobile if found the desired network then connect them.

What according to you makes you a good candidate for customer service or technical support job?

listen the customer problem
understanding the issue,
searching the solution,
providing them optimal solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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