Subject: Tech Support Candidate - Shubham Sood Shubham
From: Shubham Sood Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 03:07:47 -0500

| | Tech Support Test

Name | Shubham Sood Shubham
E-mail | [email-masked]
Phone Number | (+91) 8591745505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
VoIP
VMware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edifecs Technology | IT support specialist | Working | 35 k
Previous Employer 1 | IMSI | Associate network engineer | 31st December 2016 | 15 k
Previous Employer 2 | CSPL | IT executive | August 2015 | 10 k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below troubleshooting steps.

1) I will check internet is working or not.
2 If it's working, then I will check the website url.
3 I will check with other browsers, and pop blockers.
4) I will reboot the device.
5) I will check in other devices.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the bluetooth speakers, and then turned on the bluetooth. Now turned on the bluetooth in phone. Click on pair the devices, and enter the passcode. It will connect.
What according to you makes you a good candidate for customer service or technical support job? | One should have good communication skills along with good troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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