Subject: Tech Support Candidate - Gokulakrishnan Gokulakrishnan
From: Gokulakrishnan Gokulakrishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 02:54:23 -0500

| | Tech Support Test

Name | Gokulakrishnan Gokulakrishnan
E-mail | [email-masked]
Phone Number | (91) 7871668402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Viva communication | Senior voip support engineer | September 2020 | 20k
Previous Employer 1 | Sify technology | Monitoring engineer | January 2019 | 10K
Previous Employer 2 | Nokia | Server monitoring engineer | Dec 2019 | 13K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First step check a link is correct or not
*And check DNS protocol working or not
*check the internet
*change the browser and search

Please list the steps to connect a Bluetooth speaker to your mobile phone. | * go to settings->click Bluetooth option->refresh and search the preferred device-> click the your device and connect

What according to you makes you a good candidate for customer service or technical support job?

*good technical skills
* straight forward attitude
*very passionate on my designation

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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