Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 02:33:33 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (091) 8511167172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bharuch
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rajashree Polyfil | Dy Engineer | | 20000
Previous Employer 1 | Progressive Infovision | EUC-L1 | Oct- 2018 | 14000
Previous Employer 2 | HCL infosystem | Customer Support Engineer | Oct-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the DNS server is reachable or not using ping, if it's reachable then check www.ndtv.com is reachable or not.
If dns server is not reachable there is some local issues with user pc, need to check lan connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker
Turn on discovery mode on speaker
Turn on bluetooth on mobile
Go to blutooth settings and search for available blutooth device, speaker should appear here
Then connect to it

What according to you makes you a good candidate for customer service or technical support job? | Good listener, wide knowledge and proper communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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