Subject: Tech Support Candidate - Vikram Singh Dhakad Vikram Singh
From: Vikram Singh Dhakad Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 02:21:08 -0500

| | Tech Support Test

Name | Vikram Singh Dhakad Vikram Singh
E-mail | [email-masked]
Phone Number | (+91) 7000893072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sheopur (MP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IT cons e-Sollution Pvt Ltd | Sawai Madhopur | October 2018 | 16000
Previous Employer 2 | Jeevan Academy | Sheopur | March 2020 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- Firstly I will check the internet connection on my computer.
Step2- Then I will open the browser and type the website as required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Firstly I will switch on the Bluetooth in my phone.
Step2- After that switch on the Bluetooth speaker then search the Bluetooth speaker in my phone.
Step3- After searching the Bluetooth speaker then connect with the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customers to handle the situation and the quarry of the customer and Resolve the problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |