Subject: Tech Support Candidate - Varun Dixit Varun
From: Varun Dixit Varun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 01:55:52 -0500

| | Tech Support Test

Name | Varun Dixit Varun
E-mail | [email-masked]
Phone Number | (91) 9503902512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birch Street | Application support specialist | Currently working | 28050
Previous Employer 1 | Amazon | Technical support associate | 24th November 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check whether the internet connection is okay or not. If not then it needs to get fixed.

In case if the error still persists then check whether you are using the correct URL or not. URL should be correct.

Most of the time we get some unauthrized error. Then you must use the correct login credentials and you must have an account to access the page.

Further, the error can be with internal server. In that case you can clear the cache and cookies and can visit the page after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the blutooth option in your mobile phone as well as the speaker.

2. Pair the device. If you don't find the device search under the available device.

3. Find the device once paired you will be getting the option to connect it. Click on the connect option in order to connect the device to you mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. The candidate should be flexible to work with 24/7  shift
2. Candidate should be sounded technically. For e.g candidate needs to have knowledge of networking and basic operting system in order to fix or troubleshoot any error occurred bat client end.

3. Candidate needs to be calm while handling customer and needs to be soft spoken.

4. Candidate should be sounded with the process knowledge and always try to give first time resolution to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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