Subject: Tech Support Candidate - Goutham Medikondu
From: Goutham Medikondu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 00:25:52 -0500

| | Tech Support Test

Name | Goutham Medikondu
E-mail | [email-masked]
Phone Number | (+91) 9963415269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tirupathi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | APM Marketing | Computer Network and Systems Engineer | N/A | 150000
Previous Employer 1 | Ask solutions | ICT Support Technician | Nov 2018 | 120000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection make sure it is connected.
2. Check the url entered is correct or not.
3. Check any firewall is blocking the site.
4. Check HTTP errors.
5. If above everything is working then there is the problem with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open setting on your phone.
2. Open Bluetooth option.
3. Press make it discoverable option.
4. Turn the speaker on.
5. Check on your mobile if the device is showing.
6. Pair both of them.
7.If not try to hold Bluetooth button for a while in speaker.
8. Now it can discoverable and conneted.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. Try to explain and make them understand in a simple manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |