Subject: Tech Support Candidate - PIYUSH KUMAR
From: PIYUSH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 00:06:41 -0500

| | Tech Support Test

Name | PIYUSH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7903771928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CONCENTRIX | TECHNICAL SUPPORT ASSOCIATE | 10/12/2020 | 13800
Previous Employer 1 | GE CAPITAL | TECHNICAL SUPPORT ASSOCIATE AS OPERATIONS REPRESENTATIVE | 25/02/2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new 4-Device, check under "Available devices" or tap More. Refresh.
5-Tap the name of the Bluetooth device you want to pair with your device.
6-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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