Subject: Ticket re-opened - [#4157] Re: Splash Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 03:21:31 +0000

Hi Pritish Nandi,  Ticket “#4157 – Re: Splash Virtual” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4157 to view the ticket.  Ticket comment   
 Hi Charlotte 

  

 Apologies for the delay 

  

 

 

   

   

  

  
 From: Les Mills International <[email-masked]>
 
Sent: Friday, 18 December 2020 12:09 PM 
To: [email-masked] 
Cc: [email-masked]; Toa Su'a <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: Re: Splash Virtual

 

   

 
 
 Hi Toa, 

 
 
 ​ 

 
 
 Are you able to send a photo of the Automation settings for the Reformer and Group Fitness studio please?  Make sure you scroll down to the bottom of the page as well. 

 
 
 ​ 

 
 
 ​Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4157 

 

  

 

 
 
On Thu, 17 Dec at 1:37 PM
, Paul Smith <[email-masked]> wrote:

 

 
 
 Yes wifi is disabled, I confirmed that yesterday

 

 

 

 
 Paul Smith 

 
 
 Director (Vic) 

 
 
 AV Media Systems (VIC) 

 
 
 TEL: 0410 587 544 

 
 
 [email-masked] 

 
 
 (Sent from iPhone) 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Thursday, December 17, 2020 11:30:20 AM 
To: [email-masked] <[email-masked]> 
Cc: [email-masked] <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>; Colin Garard <[email-masked]>; Paul Smith
 <[email-masked]> 
Subject: Re: Re: Splash Virtual  

 

 

 

 
 Hi Paul, 

 
 
 ​ 

 
 
 Thanks for this, as the Reformer studio is using ethernet, has wifi been disabled on the iPad? 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4157  

 

  

 

 
 
On Thu, 17 Dec at 11:37 AM
, Paul Smith <[email-masked]> wrote:

 

 
 Hi Charlotte, 

 

 

 
 Diagram for Splash reformer studio is attached.

 

   

 

Please see comments below ,

 

   

 
 
 Thank you.

 

   

 

 

 
 
Paul Smith

 

 Director (Vic) 

 

AV Media Systems

 

 0410 587 544 

 
 
 9543 6525 

 
 
 [email-masked] 

 

 

 

 
 
From: Les Mills International <[email-masked]>
 
Sent: Thursday, 17 December 2020 8:43 AM 
To: Paul Smith <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Colin Garard <[email-masked]> 
Subject: Re: SPLASH Virtual

 

 

 

 

 Hi All, 

 

 
 ​ 

 

 
 For the Group Fitness Studio could Toa please send through a photo of the Automation settings in the App please.  Under Settings > Automation.
Just to confirm, all manually initiated classes are playing well, and the single scheduled daily 1300 hrs scheduled classes is playing well, but phantom operation each day at 9.15AM with no Off command. 

 

 
 ​ 

 

 
 For the resolved issue in the Cycle studio, if the pink screen appears again, please try removing the EDID and playing scheduled content without one (you might experience
 glitching without an EDID but we need to establish which piece of equipment is causing this specific issue, by removing each component one by one).
I agree, although at present, based on our process yesterday it seems to be the multiport adaptor however if it occurs again the culprit may well be the Kramer FC-69 but its worth noting that it also remained purple with the Bluestream
 SM11. 

 

 

 

 

   

 

 
 For the issue in the Reformer studio, Paul please could you provide a schematic of how the system is setup and confirm which EDID make and model is in place please?  Toa,
 please could you take a photo of the Automation settings on the App and then disable Automation and turn the projector on and off manually, are scheduled classes stable (audio and video plays) with Automation turned off?  Please ensure all the scheduled classes
 have sync'd to the App in advance as well. Charlotte I can confirm we tried this yesterday with Toa – we switched the projector ON manually (at projector and not the App) and the class was playing)

 

 

 

 

 Hoping we can narrow this down quickly with the above info. 

 

 

 

 
 
 Thanks 

 

 

 

 
 
 Charlotte 

 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4179 

 

 

 

 

 
 
4179:859387

 

 

 

 

 

 
 
4157:859387

 

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