Subject: Re: LSM Joining Case Test - Kumar Ayush
From: Kumar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 12:51:33 -0500

| | LSM Joining Case Test

Name | Kumar Ayush
E-mail | [email-masked]
Phone Number | (+91) 9199868349
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The blurb includes more quality parameters than others. Also the choice of phrases and words is better than the other 4 blurbs. That is why I would select the blurb 1.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If we ask customer about his experience and he said it was good, that is good customer service. but in great customer service customer himself takes initiative to share his feedback proactively to us without asking.
Good customer service provide satisfaction to the customer but Great customer service not only provide full satisfaction to the customer but also make him happy for the future services. Great customer service itself is a medium of excellent mouth publicity which ultimately leads to the market expansion for the products or services.
Good customer services can be present oriented but great customer service is future oriented.

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