Subject: Tech Support Candidate - Naman Rustagi
From: Naman Rustagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 12:08:43 -0500

| | Tech Support Test

Name | Naman Rustagi
E-mail | [email-masked]
Phone Number | (091) 9971027937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Senior Eexecutive | Still working | 28600
Previous Employer 1 | Exl (I) Private Limited | Associate | 31st july | 18700
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to refresh the browser if still the error persists then i will delete browsing history, cookies, remove old passwords and still if i am getting the same problem, then i will also try on new incognito window, try different browsers as well and still the error is coming then i will visit the page at another time when the server is not overloaded, if the issue still persist then i will refer websites to troubleshoot this issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the setting apps of your phone
Then tap on Bluetooth and turn on and  search for new device  from your phone and tap the button for Bluetooth speakers.
There is a list of devices available and choose the Bluetooth speaker device
We make sure Bluetooth speakers are in pairing mode and after paired both devices it will get connected

What according to you makes you a good candidate for customer service or technical support job?

Good Communications skills
Experience in dealing with the customer over the email and phone calls.
Caring attitude
Help customer to resolve his queries on time
Listen to customer queries patiently and ability to relate what actually customer wants from his end.
Ability to please and convince customers.
It is really important to have the knowledge of the services you are providing to the customer and fulfilling it on time or not.
Good work ethic is also required.
you must  have self control when you are dealing with hard customers.
Team work skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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