Subject: Tech Support Candidate - Akash Joshi Akash
From: Akash Joshi Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 09:08:21 -0500

| | Tech Support Test

Name | Akash Joshi Akash
E-mail | [email-masked]
Phone Number | (91) 7843006646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpy
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical support | Current working | 15000
Previous Employer 1 | Growel softech | Technical support | March 2018 | 13000
Previous Employer 2 | Ordnance factory | Technical support | September 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check URL is correct or not then i will clear cache and reset browser setting and also check network.
that all thing i do this

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will pair device then connect blutooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Technical Support Technician performs the operation, installation, maintenance, diagnosis and repair of hardware and software computer resources. They help computer users at the IT Department help desk, install personal computers’ hardware and associated software necessary for operations the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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