Subject: Tech Support Candidate - Yogesh Yadav
From: Yogesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 08:32:39 -0500

| | Tech Support Test

Name | Yogesh Yadav
E-mail | [email-masked]
Phone Number | (91) 9911539960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Perfect it solutions | IT Manager | 20 decemeber 2020 | 38200
Previous Employer 1 | Trpc services | System Analyist | 16 july 2016 | 34000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web filter option on firewall wether the website is blocked or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the blutooth device first and then turn on the Bluetooth of mobile too, start searching the device in list then connect to the same device.
What according to you makes you a good candidate for customer service or technical support job? | Committed to work and resolve the technical issue at earliest for the user. Talk with the user with manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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