Subject: Tech Support Candidate - MOIN AHMAD
From: MOIN AHMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 06:29:33 -0500

| | Tech Support Test

Name | MOIN AHMAD
E-mail | [email-masked]
Phone Number | (+91) 6398548661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
FIELD ENGINEER

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SHAARK POWER | ENGINEER | | 19000
Previous Employer 1 | AMP pvt ltd | ENGINEER | | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection. Then further check another website if not working then clear cookies and cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, open the device and then on Bluetooth of mobile phone and pair the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | First customer satisfaction by providing the best service to the customer by good communication and the problem solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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