Subject: Tech Support Candidate - Yousuf Shareef Mohammad
From: Yousuf Shareef Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 03:27:35 -0500

| | Tech Support Test

Name | Yousuf Shareef Mohammad
E-mail | [email-masked]
Phone Number | (91) 9392670257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
ITIL Process

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AutoRABIT Software Pvt Lmt | Support Engineer | 8th Feb 2019 | 45000
Previous Employer 1 | Netcracker technology solutions pvt lmt | Support Engineer | 18th Aug 2016 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly I will check the internet connection.
2) If there is not a network issue, I will check is there any maintenance with the particular website.
3) I will read the error once again and try to search on the internet to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) log in to your mobile
2) Drop down the list from the top of the screen and select the Bluetooth button.
3) Try to search with speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job?

1) Mantaine the SLA provided by the customer (for each and every ticket).
2) Communication on a timely basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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