Subject: Tech Support Candidate - Rajnish Pathak
From: Rajnish Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 02:17:18 -0500

| | Tech Support Test

Name | Rajnish Pathak
E-mail | [email-masked]
Phone Number | (+91) 7838203133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashoknagar New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edfora put. Tech limited. | Resolution specialist | Na | 34000
Previous Employer 1 | HCL technologies | Senior Analyst | 6th December | 20000
Previous Employer 2 | NA | NA | Na | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I will check that internet is connected or not in order to resolve the issue.

2. Check all the Lan cable if it is firmly connected or not.

3.Then try to search other results, if it works then we move on next steps to check whether firewall is blocking the site then we will disable it and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will trun on the Bluetooth device.
2. Then start the search from phone Bluetooth then pair it once we get the Bluetooth device name on phone and accept connection to run the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I am very analytical person who looks all detail and gather all data from customer and then exploring the root cause  for final conclusion.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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