Subject: Tech Support Candidate - Ali Faheem
From: Ali Faheem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 01:12:34 -0500

| | Tech Support Test

Name | Ali Faheem
E-mail | [email-masked]
Phone Number | (+91) 9319730739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abul Fazal Enclave
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture Services | SW/APP/cloud Tech Support Associate | 14Feb2020 | 36k
Previous Employer 2 | EXL Service | IT Operation Associate | 30 July2014 | 15k

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart Device
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me"
On the site, type in the website address you're having problems reaching, then then push Enter or Return
Is the website down for everybody?
The Website is Down, Try Again Later and if no then Test the Website in Another Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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