Subject: Tech Support Candidate - Atul Mishra
From: Atul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 00:17:08 -0500

| | Tech Support Test

Name | Atul Mishra
E-mail | [email-masked]
Phone Number | (+91) 9140764240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers pvt. Ltd | Technical support engineer | |
Previous Employer 1 | AGS transact technologies ltd. | Customer support engineer | July 2019 |
Previous Employer 2 | Axis infoline pvt. Engineer | System support engineer | June 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I would check Internet connectivity at my computer.
2. If connectivity issue then I will contact to my network provider or IT engineer.
3. If connectivity is good then will trying to check adapter setting.
4. If still not working then I will trying to reset the browser.
5. And again I will enter correct url(website).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth in a mobile as well as speaker.
2 In mobile check there Bluetooth model will show then click on that
3. After clicking pairing with speaker.
4. Now its getting connected with mobile.
5. Ready to Play

What according to you makes you a good candidate for customer service or technical support job?

1. Way to talk with customer.
2. Way to handle with customer.
3. Aggression not required to talk with customer.
4. Polite with customer.
5. Confidence of about your skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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