Subject: Tech Support Candidate - Krishna Mishra
From: Krishna Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 00:15:11 -0500

| | Tech Support Test

Name | Krishna Mishra
E-mail | [email-masked]
Phone Number | (+91) 9871940112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | uttam nagar west
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Microland Ltd | Denior System Engineer | Oct 2019 | 24000
Previous Employer 2 | MI Web Pro Technologies Pvt Ltd | Desktop Support Engineer | Jun 2016 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check Internet is working or not. If internet works fine I check same website open into other systems or not. If same website open onto other systems I check Host file for more information.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn ON the Bluetooth speaker, then open Bluetooth into the mobile and search for new device,
when speaker name shows pair it and connect it with speaker.

What according to you makes you a good candidate for customer service or technical support job? | because I know how to resolve issues of a customer in a polite manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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