Subject: Tech Support Candidate - Yogendra Rana
From: Yogendra Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 00:04:15 -0500

| | Tech Support Test

Name | Yogendra Rana
E-mail | [email-masked]
Phone Number | (91) 7838983491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MFPL | Network àdministrator | Till | 30
Previous Employer 1 | Dm systems | System Engineer | 12 sept. | 17
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will see and identify related error,if other websites are opening ok  it means internet working properly.Problem may be something with specific website .I will provide exact error to IT person with proper ticketing system that is being followed  in organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Frst of all set the bluetooth speaker in speaker mode.
Then turned on my mobile bluetooth and search for the same bluetooth in range when its showing connect and pair that speaker bluetooth and it will show connected now its done.

What according to you makes you a good candidate for customer service or technical support job? | According to my past technical service I am good in listeninig and understanding customer problem and then reacting patient fully.Also experiance will be a good advantage to make me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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