Subject: Tech Support Candidate - Karan Goel
From: Karan Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 23:30:38 -0500

| | Tech Support Test

Name | Karan Goel
E-mail | [email-masked]
Phone Number | (0) 9896942743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check proxy setting
3. Is it allowed in the network through which user is connected.
4. Clear cache and cookies of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on both devices.
2. Start scan for Bluetooth.
3. Select the speaker.
4. Connect.
5. If asking for password/passcode enter and connect.

What according to you makes you a good candidate for customer service or technical support job? | My technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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