Subject: Tech Support Candidate - Sonu Chaurasia
From: Sonu Chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 23:11:13 -0500

| | Tech Support Test

Name | Sonu Chaurasia
E-mail | [email-masked]
Phone Number | (110042) 6306688574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sector 18, suraj park
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e services | IT support engineer | Still now working | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connectivity via ping cmd (ping 8.8.8.8) if now i'm getting ping then i'll again ping to ndtv.com if getting RTO then might be block this website for premises users
(This website might add in host file then i'll be remove this website from host file after that it will be work)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth in mobile phone and also turn on your bluetooth device
2.then open your phone bluetooth setting there you will be get your bluetooth name then click there and pair to your bluetooth

Note-: If you are not getting your bluetooth name in your phone

1.Then rename your bluetooth name
2. Set your bluetooth name (bluetooth)
3. then your issue will be resolved

What according to you makes you a good candidate for customer service or technical support job?

Before start troubleshooting i asks question related system problem to employees then i do best troubleshooting according to best of knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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