Subject: Tech Support Candidate - Sumant Singh
From: Sumant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 22:58:13 -0500

| | Tech Support Test

Name | Sumant Singh
E-mail | [email-masked]
Phone Number | (91) 9005044488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infovision ltd | Application support | 31/12/2020 | 10300
Previous Employer 1 | HCL infosytem ltd | Desktop support Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, try and rebooting your computer. Many problems can be resolved with a good rebooting.

Check for malware, viruses, and spyware. You should perform regular anti-virus and spyware checks and remove any malware on your computers.

Try a different home page. Click the Start button and select Control Panel. Select Internet Options. In the window that appears, under the General tab, change the Home Page, and try opening your browser.

Clear all cached data. Go to Internet Options as described above. In the General tab, under Browsing History, click Delete. Click Delete Files and then confirm by clicking Yes. Click Delete Cookies and then confirm by clicking Yes. Click Delete History and then confirm by clicking Yes.
If all else fails, try returning your browser to default settings through Internet Options.

If none of these solutions fix your problem, contact your technology coordinator, you may need to reinstall the browser, or do patch updates.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |