Subject: Tech Support Candidate - Arvind Thakur
From: Arvind Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 22:54:12 -0500

| | Tech Support Test

Name | Arvind Thakur
E-mail | [email-masked]
Phone Number | (110018) 7503580203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Customer support engineer | Still working | 17786
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check internet connectivity
Then need to check security policy of the domain of system is in particular domain

Second need to check URL is correct or not
Third step need to clear all cooki a and history of the the browser
Fourth still it’s not working then need to reinstall browsing application.
If still it’s not working need to reset user profile
And the last steps is formatting the window after taking a data backup

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First powering on the both device
Second need enable Bluetooth mode of the mobile device
Third pairing the device then it will start to work

What according to you makes you a good candidate for customer service or technical support job? | Required good technical skills as well as good communication skills  to communicate with customer and make him understand
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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