Subject: Tech Support Candidate - Nitin Singh
From: Nitin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 22:32:39 -0500

| | Tech Support Test

Name | Nitin Singh
E-mail | [email-masked]
Phone Number | (7409) 988996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pearson India | Technical Support Engineer | 10 December 2019 | 22,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
With a little detective work, we can narrow down the cause of the problem.

1. Open a new tab and check to see if you can load another website like www.facebook.com

--If you can open another site, skip down to The problem only happens with certain websites.
--If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

--If the site works in another browser, see The problem only happens in crome
--If the site doesn't work in another browser, check out The problem happens in all web browsers.

Other solutions,

--A website reports that crome is outdated, incompatible or not supported.
--A plugin has crashed.
--Malicious website errors.
--Offline mode
The connection was interrupted
The connection was reset
The connection has timed out
--Try clearing Firefox's cookies and cache

3. The website loads but doesn't work properly
If the website doesn't look right or doesn't work the way it's supposed to, follow some steps:

--Fix problems that cause images to not show
--Fix common audio and video issues
--Websites show a spinning wheel and never finish loading
--Fix login issues on websites that require a username and password.

Follow these steps and troubleshoot the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth in your mobile phone,
2. On Bluetooth of your speaker,
3. Search on Bluetooth in mobile phone, see the connection and click on it.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job.
But I will mention only few things below:
First, I think is experience,
Second, would be education.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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