Subject: Tech Support Candidate - Mohammad Hashim
From: Mohammad Hashim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 21:51:00 -0500

| | Tech Support Test

Name | Mohammad Hashim
E-mail | [email-masked]
Phone Number | (79834) 60248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FSP Pvt. Ltd. | L2 Support Engineer | Currently working | 24000
Previous Employer 1 | Quess Corp(MFX) | L2 Support | June 2020 | 19000
Previous Employer 2 | HCL Services Ltd. | Associate Engineer | June 2019 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Making sure that an internet connection is working properly.

2- Try to restart the browser (after clearing cached and history data).

3- Try to restart the computer.
4- Checking if the website is down for all or not.
5- Checking by the error code showing on the browser screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker.
2- Turn on mobile Bluetooth.
3- Refresh for new connections in mobile Bluetooth
4- Click on pair where speaker name listed.

What according to you makes you a good candidate for customer service or technical support job? | My skill set is a perfect match for the job requirements. In particular, my technical skills and experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |