Subject: Tech Support Candidate - Kamal kishor dixit Kamal
From: Kamal kishor dixit Kamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 20:46:31 -0500

| | Tech Support Test

Name | Kamal kishor dixit Kamal
E-mail | [email-masked]
Phone Number | (91) 7987681067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase I, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indus valley partners | Desktop support Engineer | 09Dec. 2020 | 20050
Previous Employer 1 | Net connect pvt. Ltd | Desktop support Engineer | 01 May 2018 | 12000
Previous Employer 2 | Technoserve ind. Pvt. Ltd | Support Engineer | 17 oct2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Hello sir, can you show me the error , while you open the website ?
2. After checked the error, will provide better suggestion or solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Switch on the speaker after that enable mobile blutooth. Then go to mobile blutooth settings and check near by devices which is showing. Click on the speaker blutooth name then it will ask to pair the device after pairing, it will connect from mobile.

What according to you makes you a good candidate for customer service or technical support job?

According to me, i believe in solution.
First priority must have technical skills and knowledge of how to provide the solution of problems. Then coordinate with customer calmley. And understand what issue he is facing. Provide the timeline of solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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