Subject: Tech Support Candidate - Subham Mishra
From: Subham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 16:17:25 -0500

| | Tech Support Test

Name | Subham Mishra
E-mail | [email-masked]
Phone Number | (201301) 9717036643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 31
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Build I tech | Desktop support Engineer | 20 march | 12000
Previous Employer 1 | Globe Caliber | Desktop support Engineer | Working | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connectivity, if this is done,then may be proxy issue,if there is not both issue,I wil make restart system having change IPV4 into obtain ip with internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn of bluetooth of both devices after that click  searching option in mobile phone ,after that easily we can connect on clicking the speaker name in my phone.
What according to you makes you a good candidate for customer service or technical support job? | To provide better assistance to caller,and do him needful help.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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