Subject: Tech Support Candidate - Priya Ranjan Das
From: Priya Ranjan Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 14:45:19 -0500

| | Tech Support Test

Name | Priya Ranjan Das
E-mail | [email-masked]
Phone Number | (781003) 9153447267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata ClassEdge | Technical Executive | Na | 25000
Previous Employer 1 | Orbotrons International | Technical Support Engineer | | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check the internet connectivity is ok or not, then will check with the same browse in different tab with other websites if working. Then will try to clear the browser memory like cache, cookies and will check again with the website. If the problem persists then will close the browser once and check again. Lastly will check the same website with some other systems browser. If all above are not working then will try to restart the system once and try.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to ensure Bluetooth function is on for both device. Then need to turn on visibility option from mobile device and search for new device. Once i found the speaker's Bluetooth address in my mobile I'll tap on it for pairing with each other device.
What according to you makes you a good candidate for customer service or technical support job? | Good analytical behave for problem solving and a easy way but could be various to troubleshoot the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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