Subject: Tech Support Candidate - Prateek Arora
From: Prateek Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 14:14:18 -0500

| | Tech Support Test

Name | Prateek Arora
E-mail | [email-masked]
Phone Number | (05735) 8077941268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Active Directory, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cowrks Pvt Ltd | Systems Engineer | 3rd July 2020 | 34400
Previous Employer 1 | Microland lmt | Senior Engineer | |
Previous Employer 2 | Progressive Info Vision | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open the command Prompt ...Type the command Nslookup www.ndtv.com
If the user is not getting ip address that menas DNS is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the settings ..enable the bluetooth of mobile phone and Bluetooth speaker and search the active bluetooth on mobile phone and select it .
What according to you makes you a good candidate for customer service or technical support job? | Most important role is customer satisfaction with permanent solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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