Subject: Tech Support Candidate - Deendayal Gupta
From: Deendayal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:58:07 -0500

| | Tech Support Test

Name | Deendayal Gupta
E-mail | [email-masked]
Phone Number | (+91) 9425706604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corporation Ltd | Analyst | Working | 13000
Previous Employer 1 | HCL Comnet Ltd | Network Engineer | 03 July 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the ISP connection then check all layer packet trans and receive if done  after then check ip and submitting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Scan the device from my mobile then connect
What according to you makes you a good candidate for customer service or technical support job? | I have a technical hand in networking and it's troubalsoot and decision making in any sechuation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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