Subject: Tech Support Candidate - PRINCE KUMAR PANDEY
From: PRINCE KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:37:53 -0500

| | Tech Support Test

Name | PRINCE KUMAR PANDEY
E-mail | [email-masked]
Phone Number | (+91) 9199745171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
REMOTE SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global technology | L2 & Remote support | | 26,370
Previous Employer 1 | AFORESERVE.COM LTD | L1 & L2 and RDMsupport | 31 march 2020 | 22,480
Previous Employer 2 | CMS IT SERVICES | L1 tech support | 30 july 2019 | 17560

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check the internet, then check the website and check that URL in another system, after that the DNS server or  proxy server will check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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