Subject: Tech Support Candidate - Rahul Soni
From: Rahul Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:35:38 -0500

| | Tech Support Test

Name | Rahul Soni
E-mail | [email-masked]
Phone Number | (+91) 9993553254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Katni Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Campusmall | BDE | 30 June 2020 | 25000
Previous Employer 1 | Teleperfomance | Technical support executive | 5 May 2019 | 15000
Previous Employer 2 | Workholics | IT sale & support | 30 sep 2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First and foremost try with any other website (e.i  www.google.com) see the response, wether it's opening or not in order to make sure where the problem exactly coming from.
2. Try to open website in any other browser (e.i explorer, mozilla,)
3. Check internet connection
4. If the problem happens with this particular (www.ndtv.com) website. Then clear cache and cookies, update browser
5. Check URL of website or make sure website is in proper working condition.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to setting of the mobile, Tap the bluetooth option turn it on can be done from quick setting option. Available device will appear (after turn-on speaker make it discoverable) select your speaker by the name of brand or any. That's it

What according to you makes you a good candidate for customer service or technical support job?

Technical support representative help customers troubleshoot issues with all the necessary equipment. Also responsible for installing, maintaining records of customer interactions and collaborating with other to improve company's system requirements.
Along with these superior communication skills, self control, A good work ethic, ability to be relatable, caring, compassionate, willing to help needed is the key aspects of customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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