Subject: Tech Support Candidate - Md Kashim Ansari
From: Md Kashim Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:08:33 -0500

| | Tech Support Test

Name | Md Kashim Ansari
E-mail | [email-masked]
Phone Number | (+91) 9700734147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar, Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Huawei Telecommunication | NOC Engineer | 31-12-2019 | 18 K
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First of all i will check the internet connectivity.
2-After that i will try to open another website.
3-i will try clear the cookies and cache.
4-i will check the proxy server is refusing the connection.
5-i will reset the browser and restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will on Bluetooth speaker.
2- then i will on the Bluetooth of my mobile.
3- i will search device in Bluetooth and pair to connect.

What according to you makes you a good candidate for customer service or technical support job?

Customer service representative are the first point of contact for our customer, acting as the face of our company and driving loyalty and retention. approachable personality, understanding of the role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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