Subject: Tech Support Candidate - Gargi Tiwari
From: Gargi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:48:04 -0500

| | Tech Support Test

Name | Gargi Tiwari
E-mail | [email-masked]
Phone Number | (110042) 9599360710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Swaroop Nagar, Delhi.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
ICS homework app tech support.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trank technology Pvt Ltd | CSE | NA | 17k
Previous Employer 1 | Clovia | CCE | May 2020 | 14.5k
Previous Employer 2 | Care technical and facility services | Front desk executive | 1/30/2020 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If in case browing a website I get an error I would retry or refresh the given link and also make sure my network connection is appropriate at the same time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth with phone we need to follow the below mentioned steps.

1) click on bluetooth icon
2) select the device you want to connect
3) for eg. Bluetooth music pair with that device and connect it

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the same profile for last five months and providing day by day technical support to customers for #ICS homework app over call.

I have got some good experience and knowledge about technical issues regarding mobiles and it's features and also have the knowledge of there resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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