Subject: Tech Support Candidate - Brajesh Panday
From: Brajesh Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:47:20 -0500

| | Tech Support Test

Name | Brajesh Panday
E-mail | [email-masked]
Phone Number | (+91) 7007697297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 37
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
WDS Server, Avamar Server.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Customer Supoort L2 | Working now | 21000
Previous Employer 1 | Progressive Info-vision | Desktop Support L1 | 15-12-2015 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's depend what error comes while open www.ndtv.com. First need to check user is connected with internet properly or not.
if user connected with internet properly then have to clear history and cookies.
if issue still persist then check proxy and user have website access from the organization or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth in both device.
Make sure Bluetooth visibility must be on.
Select required Bluetooth and pair with device.
Once pairing completed you'll get connected.

What according to you makes you a good candidate for customer service or technical support job?

Polite and good communication with user.
Quick and effectively response to user.
100% resolution with user satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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