Subject: Tech Support Candidate - Mohd Abid
From: Mohd Abid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:40:58 -0500

| | Tech Support Test

Name | Mohd Abid
E-mail | [email-masked]
Phone Number | (91) 8587030438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlasoft Limited | Analyst | 16 Dec 2020 | 22000
Previous Employer 1 | SIIS | Desktop Support | 21 Dec 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly see it  which kind of errors comes out and according to that we go for troubleshooting

It's a news website so it has so many pops in website.
So we checked may be blocked from firewall and also check local system antivirus and some time network flactuating so we check network cable also.

After that we checked it's is working on different browsers or not and also we check it's is working on different systems on the same network.

Some time proxy issue will be there.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth In bluetooth speaker than go in Mobile settings and click on bluetooth and open it than click on add and search than bluetooth speaker shown and than click on it and pair it

What according to you makes you a good candidate for customer service or technical support job?

Well I have so many years of experienced on the same profile and I can easily troubleshoots problem on lesser time.
I also worked on SLA and fulfill customer needs and satisfactory.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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