Subject: Tech Support Candidate - Dharmendra Verma
From: Dharmendra Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:39:05 -0500

| | Tech Support Test

Name | Dharmendra Verma
E-mail | [email-masked]
Phone Number | (+91) 8668419726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faizabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | desktop support Engineer | Till now | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connectivity
2. Check websites
3. Clear browse history
4. Clear chase
5. Check firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Trun on speaker on bluetooth mode.
Trun on mobile bluetooth.
Click on search option.
List bluetooth name.
Select name .
It's down

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years experience on technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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